Minor Service Outage

About This Site

We are continuously monitoring the status of our network, platform and services. In the event of an interruption, an update will be posted here. If you are experiencing problems and do not see a notice posted, please open a Ticket for assistance.

Edge Network: Africa Partial Outage
Angola, Luanda (LAD) Partial Outage
Edge Network: Asia Operational
China, Hong Kong - (HKG) Operational
Edge Network: Europe Operational
France, Paris (CDG) Operational
Germany, Frankfurt (FRA) Operational
Italy, Milan (MXP) Operational
London, United Kingdom (LYC) Operational
Spain, Madrid (MAD) Operational
Sweden, Stockholm (ARN) Operational
Edge Network: Latin America Partial Outage
Argentina, Buenos Aires 1 (AEP) Operational
Argentina, Buenos Aires 2 (AEP) Operational
Brazil, Aracaju 1 (AJU) Operational
Brazil, Aracaju 2 (AJU) Operational
Brazil, Barueri (CGH) Operational
Brazil, Belem (BEL) Operational
Brazil, Belo Horizonte 1 (PLU) Operational
Brazil, Belo Horizonte 2 (PLU) Operational
Brazil, Belo Horizonte 3 (PLU) Operational
Brazil, Brasília (BSB) Operational
Brazil, Campo Grande (CGR) Operational
Brazil, Campinas (VCP) Operational
Brazil, Cotia (CGH) Operational
Brazil, Cuiabá 1 (CGB) Operational
Brazil, Cuiabá 2 (CGB) Operational
Brazil, Curitiba 1 (CWB) Operational
Brazil, Curitiba 2 (CWB) Operational
Brazil, Florianópolis 1 (FLN) Operational
Brazil, Florianópolis 2 (FLN) Operational
Brazil, Fortaleza 1 (FOR) Operational
Brazil, Fortaleza 2 (FOR) Operational
Brazil, Fortaleza 3 (FOR) Operational
Brazil, Franca (FRC) Operational
Brazil, Goiania (GYN) Operational
Brazil, João Pessoa (JPA) Operational
Brazil, Juazeiro do Norte (JDO) Operational
Brazil, Linhares (VIX) Operational
Brazil, Londrina (LDB) Operational
Brazil, Macapá 1 (MCP) Operational
Brazil, Macapá 2 (MCP) Operational
Brazil, Maceió (MCZ) Operational
Brazil, Manaus 1 (MAO) Operational
Brazil, Manaus 2 (MAO) Operational
Brazil, Natal (NAT) Operational
Brazil, Osasco (CGH) Operational
Brazil, Porto Alegre 1 (POA) Operational
Brazil, Porto Alegre 2 (POA) Operational
Brazil, Porto Alegre 3 (POA) Operational
Brazil, Recife 1 (REC) Operational
Brazil, Recife 2 (REC) Operational
Brazil, Recife 3 (REC) Operational
Brazil, Rio Branco (RBR) Operational
Brazil, Rio de Janeiro 1 (SDU) Operational
Brazil, Rio de Janeiro 2 (SDU) Operational
Brazil, Rio de Janeiro 3 (SDU) Operational
Brazil, Rio de Janeiro 4 (GIG) Operational
Brazil, Rio de Janeiro 5 (GIG) Operational
Brazil, Rio de Janeiro 6 (SDU) Operational
Brazil, Salvador 1 (SSA) Operational
Brazil, Salvador 2 (SSA) Operational
Brazil, Salvador 4 (SSA) Operational
Brazil, São Luis (SLZ) Operational
Brazil, São Paulo 1 (CGH) Operational
Brazil, São Paulo 2 (CGH) Operational
Brazil, São Paulo 3 (CGH) Operational
Brazil, São Paulo 4 (CGH) Operational
Brazil, São Paulo 5 (CGH) Operational
Brazil, Sorocaba 1 (SOD) Operational
Brazil, Sorocaba 2 (SOD) Operational
Chile, Santiago (SCL) Operational
Brazil, Santos (SSZ) Operational
Brazil, Vitória (VIX) Operational
Colombia, Bogota (BOG) Operational
Mexico, Queretaro (QRO) Operational
Peru, Lima (LIM) Operational
Brazil, Manaus 3 (MAO) Partial Outage
Edge Network: North America Operational
USA, Ashburn (IAD) Operational
USA, Atlanta (ATL) Operational
USA, Chicago (MDW) Operational
USA, Dallas (DAL) Operational
USA, Denver (DEN) Operational
USA, Los Angeles (LAX) Operational
USA, Miami (MIA) Operational
USA, New York (EWR) Operational
USA, Orlando (MCO) Operational
USA, Phoenix (PHX) Operational
USA, Santa Clara (SJC) Operational
USA, Seattle (SEA) Operational
Edge Network: Oceania Operational
Sydney, Australia - (SYD) Operational
Edge Services Operational
Application Acceleration Operational
DDoS Protection Operational
Edge Application Operational
Edge Caching Operational
Edge Firewall Operational
Edge Functions Operational
Image Processor Operational
Load Balancer Operational
L2 Caching Operational
Network Layer Protection Operational
Origin Shield Operational
Web Application Firewall Operational
Live Streaming Operational
Data Services Operational
Data Streaming Operational
Edge Pulse Operational
Real-Time Events Operational
Real-Time Metrics Operational
Routing Services Operational
Intelligent DNS Operational
Management & APIs Operational
APIs Operational
Real-Time Manager Operational
Real-Time Purge Operational
Support Phone Numbers Operational
Support Ticket System Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Dec 8, 2023

No incidents reported today.

Dec 7, 2023

No incidents reported.

Dec 6, 2023
Performance issues on Real-Time Manager while trying to generate new Certificates.
Resolved - This incident has been resolved.
Dec 6, 15:43 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Dec 6, 15:38 UTC
Investigating - We are currently investigating an issue in Real-Time Manager, specifically with Digital Certificates. User may experience error messages when trying to generate new Let's Encrypt certificates.
Please note that other Azion Products are not affected.
Dec 6, 14:07 UTC
Dec 5, 2023
Performance issues on Real-Time Metrics
Resolved - We have identified issues on Real Time Metrics. User may have verified delay to check metrics.
Dec 5, 18:00 UTC
Dec 4, 2023
Live Streaming US Services Maintenance Emergency
Completed - The scheduled maintenance has been completed.
Dec 4, 22:04 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 4, 22:00 UTC
Scheduled - During this period, live streaming users from the endpoints below may experience connection instabilities.
Enpoints:

http://us-east-1.azioningest.net
http://us-east-2.azioningest.net

Other services are not affected.
Dec 4, 21:58 UTC
Dec 3, 2023

No incidents reported.

Dec 2, 2023

No incidents reported.

Dec 1, 2023
Network Related Issue
Resolved - This incident has been resolved.
Dec 1, 22:57 UTC
Monitoring - A major issue at our domain azionedge.net was fixed.

The DNS resolvers will update nameservers accordingly and start to answer resolutions to [id].map.azionedge.net correctly, since everything at the authoritative and TLD DNS are OK.

For all those who have updated from azionedge.net to azioncdn.net or azionedge.com, please keep them as they are and wait until we contact you to change it back.

We will continue monitoring and evaluating any problems. Please do not hesitate to reach out to our support if you have any questions.
Dec 1, 21:50 UTC
Update - We are aware of the instability regarding the name resolution for the azionedge.net domain and are working to solve this problem soon. Clients using azioncdn.net and azionedge.com are not affected by this.

As a suggestion, our engineering team recommends changing the CNAME entry associated with the Azion domain as follows and only for those using map.azionedge.net.

[id].map.azionedge.net to [id].map.azionedge.com

Our engineering team keeps working.
Dec 1, 21:43 UTC
Update - We are aware of the instability regarding the name resolution for the azionedge.net domain and are working to solve this problem soon. Clients using azioncdn.net and azionedge.com are not affected by this.

As a suggestion, our engineering team recommends changing the CNAME entry associated with the Azion domain as follows and only for those using map.azionedge.net.

[id].map.azionedge.net to [id].map.azionedge.com

Our engineering team keeps working.
Dec 1, 21:38 UTC
Update - We are aware of the instability regarding the name resolution for the azionedge.net domain and are working to solve this problem soon.

As a suggestion, our engineering team recommends changing the CNAME entry associated with the Azion domain as follows:

[id].map.azionedge.net to [id].map.azionedge.com

Our engineering team keeps working.
Dec 1, 19:42 UTC
Identified - We have identified resolution issues for the azionedge.net domain and are working to resolve this as soon as possible.
Dec 1, 17:58 UTC
Investigating - We had a problem with the DNS availability in São Paulo and it may have affected other network requests. This unavailability issue affected the response times for some content deliveries in BR region.
Dec 1, 17:20 UTC
Live Streaming US Services Maintenance Emergency
Completed - The scheduled maintenance has been completed.
Dec 1, 19:09 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 1, 18:09 UTC
Scheduled - During this period, live streaming users from the endpoints below may experience connection instabilities.
Enpoints:

http://us-east-1.azioningest.net
http://us-east-2.azioningest.net

Other services are not affected.
Dec 1, 18:08 UTC
Nov 30, 2023
Performance issue in Live Streaming US
Resolved - During this period, live streaming users from the endpoints below may experience connection instabilities.
Enpoints:

http://us-east-1.azioningest.net
http://us-east-2.azioningest.net

Other services are not affected.
Nov 30, 19:00 UTC
Nov 29, 2023
Performance issues on Real-Time Metrics
Resolved - This incident has been resolved.
Nov 29, 21:35 UTC
Monitoring - We have applied a fix to the problem and we are monitoring the results.
Nov 29, 21:04 UTC
Identified - We have identified issues on Real Time Metrics. User may verify delay to check metrics.
Nov 29, 19:37 UTC
Nov 28, 2023

No incidents reported.

Nov 27, 2023
Performance Issues on Data Streaming
Resolved - This incident has been resolved.
Nov 27, 18:30 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Nov 27, 18:00 UTC
Investigating - Our team has identified that log delivery delays are occurring on Data Streaming service. We are working to establish the performance of Data Streaming flow.
Nov 27, 17:46 UTC
Nov 26, 2023

No incidents reported.

Nov 25, 2023
Performance issues on Real-Time Metrics
Resolved - This incident has been resolved.
Nov 25, 13:27 UTC
Monitoring - The issue has been mitigated, and data since 23:00 UTC is complete. We are evaluating incomplete data between 12:30 and 23:00 UTC and will update this status as soon as we have it done.
Nov 24, 23:02 UTC
Identified - The issue has been identified and a fix is being implemented.
Nov 24, 13:28 UTC
Investigating - We are currently investigating an issue in Real Time Metrics. It is possible that Real Time Metrics will show some delay in visualization.
Nov 24, 12:45 UTC
Nov 24, 2023
Performance issues on Real-Time Metrics
Resolved - This incident has been resolved.
Nov 24, 02:49 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Nov 24, 02:26 UTC
Identified - The issue has been identified and a fix is being implemented.
Nov 24, 02:17 UTC
Investigating - We are currently investigating an issue in Real Time Metrics. It is possible that Real Time Metrics will show some delay in visualization.
Nov 24, 01:14 UTC
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