Minor Service Outage

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We are continuously monitoring the status of our network, platform and services. In the event of an interruption, an update will be posted here. If you are experiencing problems and do not see a notice posted, please open a Ticket for assistance.

Edge Network: Africa Operational
Angola, Luanda (LAD) Operational
Edge Network: Asia Operational
China, Hong Kong - (HKG) Operational
Edge Network: Europe Operational
France, Paris (CDG) Operational
Germany, Frankfurt (FRA) Operational
Italy, Milan (MXP) Operational
London, United Kingdom (LYC) Operational
Spain, Madrid (MAD) Operational
Sweden, Stockholm (ARN) Operational
Edge Network: Latin America Partial Outage
Argentina, Buenos Aires 1 (AEP) Operational
Argentina, Buenos Aires 2 (AEP) Operational
Brazil, Aracaju 1 (AJU) Operational
Brazil, Aracaju 2 (AJU) Operational
Brazil, Barueri (CGH) Operational
Brazil, Belem (BEL) Partial Outage
Brazil, Belo Horizonte 1 (PLU) Operational
Brazil, Belo Horizonte 2 (PLU) Operational
Brazil, Belo Horizonte 3 (PLU) Operational
Brazil, Brasília (BSB) Operational
Brazil, Campo Grande (CGR) Operational
Brazil, Campinas (VCP) Operational
Brazil, Cotia (CGH) Operational
Brazil, Cuiabá 1 (CGB) Operational
Brazil, Cuiabá 2 (CGB) Operational
Brazil, Curitiba 1 (CWB) Partial Outage
Brazil, Curitiba 2 (CWB) Operational
Brazil, Florianópolis 1 (FLN) Operational
Brazil, Florianópolis 2 (FLN) Operational
Brazil, Fortaleza 1 (FOR) Operational
Brazil, Fortaleza 2 (FOR) Operational
Brazil, Fortaleza 3 (FOR) Operational
Brazil, Franca (FRC) Partial Outage
Brazil, Goiania (GYN) Operational
Brazil, João Pessoa (JPA) Operational
Brazil, Juazeiro do Norte (JDO) Operational
Brazil, Linhares (VIX) Operational
Brazil, Londrina (LDB) Operational
Brazil, Macapá 1 (MCP) Operational
Brazil, Macapá 2 (MCP) Operational
Brazil, Maceió (MCZ) Operational
Brazil, Manaus 1 (MAO) Operational
Brazil, Manaus 2 (MAO) Operational
Brazil, Natal (NAT) Operational
Brazil, Osasco (CGH) Operational
Brazil, Porto Alegre 1 (POA) Operational
Brazil, Porto Alegre 2 (POA) Operational
Brazil, Porto Alegre 3 (POA) Operational
Brazil, Recife 1 (REC) Operational
Brazil, Recife 2 (REC) Operational
Brazil, Recife 3 (REC) Operational
Brazil, Rio Branco (RBR) Partial Outage
Brazil, Rio de Janeiro 1 (SDU) Operational
Brazil, Rio de Janeiro 2 (SDU) Operational
Brazil, Rio de Janeiro 3 (SDU) Operational
Brazil, Rio de Janeiro 4 (GIG) Operational
Brazil, Rio de Janeiro 5 (GIG) Operational
Brazil, Rio de Janeiro 6 (SDU) Operational
Brazil, Salvador 1 (SSA) Partial Outage
Brazil, Salvador 2 (SSA) Operational
Brazil, Salvador 4 (SSA) Operational
Brazil, São Luis (SLZ) Partial Outage
Brazil, São Paulo 1 (CGH) Operational
Brazil, São Paulo 2 (CGH) Operational
Brazil, São Paulo 3 (CGH) Operational
Brazil, São Paulo 4 (CGH) Operational
Brazil, São Paulo 5 (CGH) Operational
Brazil, Sorocaba 1 (SOD) Operational
Brazil, Sorocaba 2 (SOD) Operational
Chile, Santiago (SCL) Operational
Brazil, Santos (SSZ) Operational
Brazil, Vitória (VIX) Operational
Colombia, Bogota (BOG) Operational
Mexico, Queretaro (QRO) Operational
Peru, Lima (LIM) Operational
Edge Network: North America Operational
USA, Ashburn (IAD) Operational
USA, Atlanta (ATL) Operational
USA, Chicago (MDW) Operational
USA, Dallas (DAL) Operational
USA, Denver (DEN) Operational
USA, Los Angeles (LAX) Operational
USA, McAllen (MFE) Operational
USA, Miami (MIA) Operational
USA, New York (EWR) Operational
USA, Orlando (MCO) Operational
USA, Phoenix (PHX) Operational
USA, Santa Clara (SJC) Operational
USA, Seattle (SEA) Operational
Edge Network: Oceania Operational
Sydney, Australia - (SYD) Operational
Edge Services Operational
Application Acceleration Operational
DDoS Protection Operational
Edge Application Operational
Edge Caching Operational
Edge Firewall Operational
Edge Functions Operational
Image Processor Operational
Load Balancer Operational
L2 Caching Operational
Network Layer Protection Operational
Origin Shield Operational
Web Application Firewall Operational
Live Streaming Operational
Data Services Operational
Data Streaming Operational
Edge Pulse Operational
Real-Time Events Operational
Real-Time Metrics Operational
Routing Services Operational
Intelligent DNS Operational
Management & APIs Operational
APIs Operational
Real-Time Manager Operational
Real-Time Purge Operational
Support Phone Numbers Operational
Support Ticket System Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Mar 22, 2023
Performance Issues on Data Streaming and Real-Time Metrics
Resolved - This incident has been resolved.
Mar 22, 09:50 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Mar 21, 16:45 UTC
Investigating - We are currently investigating an issue in Real Time Metrics. It is possible that Real Time Metrics will show some delay in visualization. The Data Streaming has a temporary failure in the production environment, consequently, some delay on publish data to Data Streaming service. Note that other Azion Products are not impacted.
Mar 21, 02:23 UTC
Mar 21, 2023
Mar 20, 2023

No incidents reported.

Mar 19, 2023

No incidents reported.

Mar 18, 2023

No incidents reported.

Mar 17, 2023
Intermittent TLS/SSL Handshakes
Resolved - On March 16, 2023, at 22:20 (UTC time), our team conducted an emergency maintenance operation at the Ashburn-US edge location. During this process, we discovered an issue where end-users experienced intermittent TLS/SSL handshakes due to the misconfiguration of some TLS/SSL certificates. This behavior caused some requests served by this particular edge location to return errors during this period, a maximum of 8% of the total requests of this edge location.
Promptly identified the problem, we fixed the issue.
The incident was resolved on March 17, 2023, at 23:50 (UTC)
Mar 17, 01:00 UTC
Mar 16, 2023

No incidents reported.

Mar 15, 2023
Network related issue
Resolved - We identified on March 15, 2023 at 01:10 (UTC time) a network problem in some Edge Locations in Brazil that affects initially Vivo/Telefonica telco consumers. Our monitoring system detected the problem in these Edge Locations, and traffic originating from these regions have been automatically re-routed.

This incident was resolved on March 15, 2023 at 01:26 (UTC time).
Mar 15, 01:00 UTC
Mar 14, 2023
Performance issues on Real-Time Manager
Resolved - This incident has been resolved.
Mar 14, 22:10 UTC
Update - We are continuing to monitor for any further issues.
Mar 14, 21:13 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Mar 14, 21:09 UTC
Identified - The issue has been identified and a fix is being implemented.
Mar 14, 21:09 UTC
Investigating - We are currently investigating an issue in Real Time Metrics. It is possible that Real Time Metrics will show some delay in visualization. Note that other Azion Products are not impacted.
Mar 14, 20:56 UTC
Mar 13, 2023
Performance Issues on RealTime Metrics
Resolved - This incident has been resolved.
Mar 13, 11:19 UTC
Investigating - We are currently investigating an issue in Real Time Metrics. It is possible that Real Time Metrics will show some delay in visualization. Note that other Azion Products are not impacted.
Mar 12, 17:06 UTC
Mar 12, 2023
Mar 11, 2023

No incidents reported.

Mar 10, 2023
Real Time Manager
Resolved - We had an issue affecting configuration propagation in Real Time Manager. We applied an infrastructure fix and the results are good. This incident is resolved.
Mar 10, 13:15 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Mar 10, 11:48 UTC
Update - We are continuing to investigate this issue.
Mar 10, 10:53 UTC
Investigating - At this time, some configurations created in Real Time Manager are not being propagated.
We are investigating the reason for this incident.
Access to the Real Time Manager platform is operational, as well as Real Time Events and Real Time Metrics.
Mar 10, 10:52 UTC
Real Time Manager Maintenance
Completed - The scheduled maintenance has been completed.
Mar 10, 10:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 10, 09:00 UTC
Scheduled - During this maintenance, access to the real time manager and your apis, access to events and data streaming will experience instabilities, also covering iDNS services.
Edge services and content delivery will not be affected.
Mar 9, 19:54 UTC
Mar 9, 2023

No incidents reported.

Mar 8, 2023

No incidents reported.

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